But creating the wow factor for your clients isn’t all about the garden you design and build for them – it’s about so much more.
So here are 10 ways we believe you can wow your clients every time and have them singing your praises to everyone.
- Get to know your client – find out how, when and how often they want to communicate, as well as how much they want to be included the process of designing and creating their garden or outside space.
- Build a good relationship with your client – be approachable, good-natured, professional, knowledgeable and flexible when it comes to meeting their requirements.
- Be a good listener – ensure you fully understand their vision for their garden or open space.
- Be reliable – that means doing the work you say you’ll do on time (weather permitting) and within budget, with no hidden costs popping up further down the line.
- Plan ahead – to keep to deadlines as much as possible consider and include potential delays and disruptions to your schedule, especially in the winter months. That way, if the delays and disruptions don’t come about, you’ll finish ahead of schedule and they’ll be delighted.
- Keep up to date on all the latest design trends and be able to give your client a good choice to pick from, so they can choose what suits them best.
- Display a sound knowledge of your industry and recommend professional gardening products, such as weed control and driveway membranes, that will be of benefit to them.
- Always use the right products for your project and the best landscaping products on the market, especially ones that will keep their new garden looking its best long after you’ve packed up and moved on. For example, Gravelrings are now available in white to provide a consistently smart finish to your next gravel driveway or path.
- Take photographs of the project throughout and upload them to your social media channels – they’ll be thrilled to know you are proud of the work you are doing for them.
- Call them or, better still, drop in a few weeks after you’ve finished to see the results of your hard work and discover (hopefully) how pleased they are with it (don’t forget to ask for a testimonial to put on your website and social media while you’re there).
Leave a lasting impression
Go beyond spectacular shrubs, breathtaking blooms, posh patios and dazzling decking to really wow your customers. Follow our top tips and you will be assured of a steady stream of enquiries for your services from those who have heard what a great job you did for others.
Find out more about the Growtivation Product That Works range by downloading our Product Guide.
Or to find out where you can buy Growtivation products visit our online Where to Buy facility or contact the friendly team at Growtivation for advice on 0800 197 8885 or email sales@growtivation.com.
